Privacy Policy - sherylmasters

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

Collection:
We collect personal information to deliver our advice, programs, or eBook downloads. We may collect information through our website Sheryl Masters – Health Coach located at https://sherylmasters.coach/ (“Websites”) or in the course of providing our services in person, verbally, and/or in writing from time to time.
We collect personal information:

from our customers – when they register an inquiry through the website, sign up to our mailing list, request a consultation, or purchase a product.
when we receive inquiries via email

The kind of personal information we may collect will depend on the service you have requested (e.g., one-to-one coaching or self-directed learning) and the nature of your interaction with us. It may include your full name, email address.

Some personal information we collect may include health information. We collect health information for the purpose of providing dietary advice when engaging in personal coaching services.
This enables us to provide our services and assess the needs of our customers in the provision of our Services and to generally assist in optimizing the quality of our service appropriately, safely, and accurately.

Children:
We do not knowingly collect or use personal data from children under the age of 16. If we find out, we have collected data from a child under the age of 16 we will delete this as soon as possible.

Personal Privacy:
We may, occasionally, share screenshots of your posts for social media and advertising purposes to encourage other women but your photo and name will always be blocked out to remove your identity unless you give us written permission over email to share your results with your name and/or photo. Your privacy is important to us.

Consent:
By engaging us or registering your details on our website, and using our website or supplying information or documents to us, or otherwise engaging our services, you consent to us collecting, using, and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.

Use:
We may use any personal information collected (excluding health information) to provide our services, and send you our newsletter, respond to feedback and complaints, communicate with third-party service providers, develop new services, or if needed to enforce our Terms and Conditions with you. If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you about the provision of Services and pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes to tell you about our services. We may contact you by email, or SMS to market our products and services. We will always allow you to opt out of receiving any future direct marketing correspondence.

Health Information
We comply with the Health Privacy Principles in the collection, use, and disclosure of all health information. We collect your health information:

from our customers when they request an assessment for the purposes of dietary advice, and/or purchase a meal plan or associated package.
as necessary for the provision of our services, but only as necessary for the provision of our services, or as otherwise by your consent, or as may be required by law including Court order.
only from you or from someone authorized by you, including your caregiver if you have one.
with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential.
with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at [email protected]. In the event our records are found to be inaccurate, we will rectify any inaccuracies based on the further information you provide.

Disclosure and sharing:

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective privacy policies.

Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss, and interference and from unauthorized access and modification, and to make sure it is accurate, complete, and up to date when we collect, use, or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information, we have about you is inaccurate, incomplete, out of date, or misleading and we will take reasonable steps to correct the information.

Access, correction, and complaints:

You have the right to access the personal information we hold about you (including any health information) and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them.

If you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe.

Requests should be submitted by email to [email protected]. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies based on further information you provide.

Changes to this Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page. We recommend you check this privacy policy occasionally to see what may have changed.

Contact us:
If you have any questions about this Privacy Policy, please contact us at [email protected]
For further information on your privacy rights go to: https://www.legislation.govt.nz/act/public/2020/0031/latest/LMS23342.html